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City of Sydney

Forms and case management help in Cantonese and Mandarin

When

Wednesdays, 10am to 12pm Wednesday 31 August to Wednesday 28 September

Get help from Chinese Australian Services Society (CASS) trained volunteers and caseworkers to complete forms and applications and provide case management.

Assistance is available for these types of forms and applications:

  1. Centrelink and Services NSW welfare applications such as family tax benefit, carer payment/allowance, disability support pension, age pension, JobSeeker payment, separate forms, health care card and citizenship application.

  2. Public housing and exchange of housing applications

  3. Short forms such as rent certificate, special benefit review, Jobseeker payment review, supplement documents for Centrelink, Department of Communities and Justice circumstance change, passport application and renewal, Medicare application, Opal card and NSW Senior Card.

Case management service is available for:

  • Enquiries, consultation and appeals including migrants' welfare consultation, domestic violence, family safety and function issues, legal aid, homelessness, fair trading issues and Centrelink appeals.

Services are provided by CASS. The volunteers and caseworkers speak Cantonese and Mandarin.

Bookings essential

Call the Ron Williams Community Centre at 02 9265 9180 or email the community services worker Jack Chen at Jchen2@cityofsydney.nsw.gov.au to make an appointment.

We aim to deliver inclusive and accessible events. If you have any particular access or communication needs, please contact Jack Chen on 02 9265 9180.

The Ron Williams Community Centre is open Monday to Friday 9.30am until 3.30pm. There is free use of computers, scanning, WIFI, snooker and table tennis table, tea/coffee/biscuits, books to borrow and Jack Chen is a bi-lingual English/Mandarin/Cantonese Speaker.

Covid-safe information

The health and safety of everyone at City of Sydney venues is our top priority. If you plan to visit, you must be familiar with the procedures in place and follow Covid-safe rules during your visit. See our website for the most up-to-date entry requirements and what to expect when visiting.

Contact event organiser

City of Sydney

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