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City of Sydney

Forms and case management


Wednesdays, 10:30am to 1pm Wednesday 18 October to Wednesday 13 December

Get help from Chinese Australian Services Society (CASS) trained volunteers and caseworkers to complete forms and applications and provide case management.

Assistance is available for these types of forms and applications:

  1. Centrelink and Service NSW welfare applications such as family tax benefit, carer payment/allowance, disability support pension, age pension, JobSeeker payment, separate forms, health care card and citizenship application.

  2. Public housing and exchange of housing applications

  3. Short forms such as rent certificate, special benefit review, Jobseeker payment review, supplement documents for Centrelink, Department of Communities and Justice circumstance change, passport application and renewal, Medicare application, Opal card and NSW Senior Card.

Case management service is available for:

  • Enquiries, consultation and appeals including migrants' welfare consultation, domestic violence, family safety and function issues, legal aid, homelessness, fair trading issues and Centrelink appeals.

Services are provided by CASS. The volunteers and caseworkers speak Cantonese and Mandarin.

Bookings essential

We aim to deliver inclusive and accessible events. If you have any particular access or communication needs please contact the Community Services Worker at Ron Williams Community Centre on 02 9265 9180 or email

The Ron Williams Community Centre is open Monday to Friday 9:30am to 3:30pm. We have free computers, scanners, wifi, snooker and table tennis. You can help yourself to tea, coffee and biscuits, and borrow books. We offer weekly activities, such as English conversation and computer tech help. Explore the whole program

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City of Sydney



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