Help

Need help with something? Check out some answers below, or send us your question.

How can I submit an event to What's On?

Submitting an event to What’s On is easy. Before you begin, there are 2 things you need to know:

  1. You need to register a user account. Once you’ve registered, you can start submitting events.
  1. Events listings must meet our submission guidelines. Reading the guidelines before you submit an event could save time and effort.

Submitting events is optimised for tablets and computers, but phones aren’t yet supported.

I created an account but haven't received a confirmation email. What should I do?

Add mail@cityofsydney.nsw.gov.au to your ‘safe’ senders. Also try checking your spam folder.

What events can be listed on What's On?

For an event to be considered for publication to What’s On, it must meet our event submission guidelines.

The City of Sydney is not obliged to list events submitted here and reserves the right to edit or decline any event.

Do you confirm events taking place?

Event confirmation is the responsibility of organiser or authorised agent.

How can I suggest an edit to an event listing?

Simply follow the ‘Help us improve this listing’ link at the bottom of each event page.

If you submitted the listing, go to your account dashboard. You can make an edit that will be forwarded to our editors.

How can I report a bug?

You can report issues using the form at the bottom of this help page.

What are the specs for images?

Main images for events must have a minimum width of 700 pixels and a minimum height of 530 pixels. Image file sizes cannot be larger than 2MB. Each event must have 1 main image. You may upload up to 5 additional images.

Images must fill the entire frame without any white space.

If you would like to add additional images, they must have a minimum height of 480 pixels. Refer to your operating system’s documentation to find out out how to check your image specs.

Landscape-oriented photos are ideal. We accept JPG, PNG and GIF file types.

Browse through current events on What’s On and you’ll see the kind of images that work.

You must hold the copyright to use images or be an authorised agent to do so.

Also keep the following guidelines in mind:

  • Images that work best have strong colours and clean lines.
  • Use photographic images to make your event shine.
  • Avoid logos, clip art, text-heavy images or scans of flyers. Try to ensure your image has a focal point in the centre for best results.

Publishing your event may be delayed or declined if these guidelines aren’t followed.

How long does it take to review an event I've submitted?

We aim to review all submissions within 5 working days.

Who built this website?

Frank Digital built this website.

Who manages this website?

What’s On is a service for local business and community groups provided by the City of Sydney, the local government authority for central Sydney and surrounds.

What’s On is curated by City of Sydney staff.

I tried to sign up for the newsletter but received a 'Subscribe error'

You might previously have unsubscribed from another City of Sydney email list, marked one of our emails as spam or your email address bounced (we couldn’t deliver emails to your address).

We can fix that, but you need to contact us. Using the form below, tell us your email address and mention that you got a ‘subscribe error’.

Error 404

Oops, no events here!

Try searching for an event, or return to the home page.