Conflict Management Tactics: 1 day workshop

This Conflict Management Tactics workshop presented by the team at Aptitude Management provides powerful techniques for managers to resolve workplace conflict and to build common ground in working well with others.

This course utilises a “win-win” approach to resolving conflict which is well suited to the highly charged workplace. Also covered are principles on effective negotiation, influence & persuasion, assertiveness and tools for conducting effective resolution meetings.

Course outcomes

• Learn about the various types of conflict and why it is important to distinguish them.

• Learn about those common causes of conflict and how to use preventative measures to avoid fueling the fire.

• First discover the important phases of conflict resolution and then master the techniques used in working with each phase.

• Learn about agreement frames and how and when to use them.

• Discover and master techniques for dealing with highly stressed individuals.

Attendee framework

All Aptitude courses are conducted through our attendee framework consisting of:

1. Workshop booking consultation

2. Trainer led skills gap analysis

3. Tailored participant training plan

4. Post workshop coaching

Further details

This course promises to help managers at any experience level to vastly improve their ability to deal with and resolve workplace conflict.

Covid-safe guidelines

Karstens venues have now implemented the below safety measures. Covid-19 measures in place to ensure that our venues adhere to the guide lines as set out by the Federal and State governments:

• 1.5 metre physical distancing in conference rooms and break out areas.

• Provision of clearly visible signs for customers and staff stating how many people are allowed in each conference room and break out areas.

• Clean and disinfect high touch surfaces regularly, including desks, lift buttons, door handles and any other touch points.

• Ensure the highest hygiene practices among food handlers and operations staff.

• Provide and promote sanitizers for use on entering our break out area and conference rooms.

• When there are multiple groups on a conference floor we will ask presenters to stagger their breaks, so there are less people in the break out area.

• All catering will be organised in such a way to minimize food handling for participants

• All Karstens staff completed the Covid-19 infection course and are asked to download the corona virus tracing app, we would recommend to have any of your participants to also ask to download the app.

• All Karstens staff have completed the corona virus Covid-19 infection control training, this is a free course and you can complete this by clicking the below link.